Shipping & Local Pickup Policy

Effective date: November 4, 2026.

You can pick up your order in Calgary or, where available, have it shipped by carrier.

Local pickup in Calgary

Local pickup is free. We notify you when your order is ready.
Please bring your order number and identification when you pick up.
Please wait for our ready notice before coming to pick up, and collect your order promptly after it. Contact us if you need us to hold it longer.
If an order is not collected, we will contact you to agree on next steps before any storage charge or disposal, subject to applicable law.

For our initial launch, carrier shipping is available only to delivery addresses within Alberta, Canada; free local pickup in Calgary is also available. Other provinces are not yet offered for shipping.
Shipping is offered at checkout only when a package size and carrier rate can be calculated for your order.
If a rate cannot be calculated, shipping must be quoted and confirmed before payment, or you can choose local pickup.
At launch, automatic shipping rates are available for Business Cards. Other products are pickup or Shipping Quote Required, and a cart containing any item without automatic shipping needs a shipping quote.
Larger orders may travel in multiple parcels, each with its own tracking and arrival time.
The shipping total you are quoted is in Canadian dollars. We do not add a currency surcharge or any other shipping charge after payment unless you separately agree.
Large or oversized items, such as some Coroplast and ACM signs, may require pickup, freight or a custom quote.

Please provide and review a complete, accurate Alberta shipping address before paying, and contact us promptly if it needs to change. Rerouting may not be possible after dispatch.
If a carrier charges extra for return or re-delivery because of an address error you supplied, we pass on that cost only if it is reasonable, disclosed to you and agreed, except where the law allocates charges or remedies differently.

Production time and carrier transit time are separate. Carrier delivery estimates shown at checkout cover transit only and are estimates, not guarantees.
If you have a deadline, please ask us before ordering. Any date we agree with you in writing, and any mandatory late-delivery rights, prevail.
If we state a delivery or supply date for your order, that is the expected supply date for the purposes of your order confirmation.
Statutory rights for late delivery or non-delivery remain available where applicable law provides them. Under some provincial laws, accepting a late delivery may affect your right to cancel.
We share tracking details when available.
If a shipment is delayed, contact us. We follow up with the carrier and remain your point of contact; a carrier delay does not waive any remedy you have under law.

If a shipment is lost, damaged or delayed, contact us with your order number and keep the packaging if available. We follow up with the carrier and remain your point of contact; handing a parcel to the carrier does not automatically shift all risk of loss to you.
Please report within 5 business days where possible. This is a request, not a bar to later legal claims. Photos help for damaged items but are not needed for a package that never arrived.
We will review the issue with the carrier under our Refund, Cancellation & Production Error Policy. Reporting periods do not reduce rights you have under law that cannot be waived.

Online checkout currently supports delivery within Alberta and free local pickup in Calgary only. We do not currently offer online consumer sales targeted to Quebec.

Atelier LTD, Calgary, Alberta — orders@atelierltd.ca or info@atelierltd.ca.